Overhaul
To ensure the quality and integrity of our products throughout their lifecycles, we recommend regular and comprehensive overhauls (every eight years for gangways, and every 10 years for couplers).
During an overhaul, we carry out stringent checks on critical components, including repairs or replacements for worn or damaged components. Every critical component is taken apart, carefully repaired, and reassembled ready for service.
Due to the complexity of the work, and to minimize downtime, overhauls are carried out at our local authorized service facilities or in our new mobile service container.
Benefits for the Customer
Regular overhauls and comprehensive repairs
Minimal rolling-stock downtime
Local serviced to the highest standards
Spare Parts
When unexpected repairs and replacements are needed, we understand that time is money, and downtime should be kept to a minimum. That’s why we keep a large number of spare parts for all types of product (both OEM and non-OEM) at each of our locations worldwide.
Benefits for the Customer
High availability and reliability
Fast support anywhere in the world
Quality spare parts held locally
Spare parts available for all types of product (both OEM and non-OEM)
Repairs
All train components experience heavy wear during their operational life, which can vary greatly based on the application and usage. But mechanical damage caused by unforeseen environmental factors, and even accidents, need to be considered.
No matter what the issue though, we take each job on a case-by-case basis, ensuring we always maintain the highest standards, either on-site, or at one of our subsidiaries.
If you need assistance, we aim to respond to you within 24 hours.
E-mail: cs@dellner.com
Benefits for the Customer
Product repair, regardless of original manufacturer
Repair works carried out on your premises
High availability of locally-held spare parts
Minimal rolling-stock downtime
Upgrades & Modernization
We understand the need to modernize fleets to keep up with changing demands, and reduce the high costs involved with fleet replacements. That’s why we offer upgrades to existing products, including function and technology upgrades which help modernize older rolling stock, and keep trains safely in service for longer.
Benefits for the Customer
Competitively-priced new product functions
Lower maintenance costs
Lifetime product functionality
Safety and availability improvements
Maintenance
Every Dellner product comes with the reassurance of lifetime support. We recognize that that our products can only perform to the highest standards with regular and proper maintenance. That’s why we have a team of experienced service technicians, who perform all works on-site, wherever you’re located.
Benefits for the Customer
Enhanced quality and safety
Reduced downtime
Fewer major repairs
Increased product life expectancy
Reduced overtime costs
More proactive maintenance
Technical Support & Training
The right training and support means products can be better maintained, which greatly reduces the risk of downtime.
That’s why our experienced local staff are ready to support you with technical advice and training programs for your employees, tailored to your needs.
Benefits for the Customer
Local technical advice and training
Experienced service staff and engineers
Comprehensive product maintenance knowledge
24/7/365 service staff availability
Service Contracts
Dellner offers four maintenance agreements at fixed low prices: Dellner Bronze, Dellner Silver, Dellner Gold, and Dellner Customized Service. Each plan ensures fast and local maintenance, enhanced safety, and less downtime for your train fleet.
Dellner Bronze
- Fixed prices based on a yearly annual purchase volume
- Fast delivery and repairs with guatanteed lead-times
- Locally held spare parts
Dellner Silver
- All bronze benefits
- Yearly chech-up
- Option of extended warranty
Dellner Gold
- All bronze and silver benefits
- All necessary maintenance upgrades
- 24-hour service hot-line
- "Fit and Forget" concept that ensures maximum availability of the train fleet
Dellner Customized
- Special needs of Dellner's customers are the basis for offering customized service contracts
Mobile Service Container
High rolling stock availability is one of your most important requirements. That’s why we offer Mobile Service System – a combined mobile workshop and warehouse for both complete overhauls and general repair work of couplers, all available at your own location.
Our mobile workshop enables us to carry out works on-site for a quick turnaround, so your rolling stock can be back in service quickly.
On-site service also means you save on unnecessary logistical and operational costs.
Mobile Service System is based on a standard shipping truck, which makes it highly mobile, and available anywhere in the world.
The workshop is equipped with all the tools and equipment necessary for a complete overhaul, as well as most general and specific repair work.
Together with our mobile workshop, we also offer a mobile warehouse which contains all necessary spare parts for a quick overhaul or repair, and is individually equipped for each job.
Benefits for the Customer
Quick turnaround time
24-hour on-site service
Logistical cost savings
Immediate spare part availability
Dellner Service Centers
Our fully equipped workshops in Sweden, Poland, the UK, France, Italy, Germany, China, Australia, India, Malaysia, Brazil, and the US offer customers the highest quality services to ensure expectations are always met.
Our Service Centers carry out modernizations, renovations, overhauls, and upgrades on existing couplers and gangways. We also manufacture new coupler components to meet customers’ requirements in Europe.
We produce the majority of the components we use in our products in-house, which makes us highly flexible and able to meet short lead-times. And thanks to fast delivery and high part availability, our Service Centers guarantee shorter rolling-stock downtime for our customers.
Our competitive prices and close customer cooperation ensure we carry out renovations efficiently, and get them right first time. What’s more, our focus on quality at every stage of the manufacturing process – as well as thorough product testing – helps provide our customers with complete passenger safety assurance.
Benefits for the Customer
High-availability service center
Modern facilities
Experienced teams
Competence center
Utilization of Digital Technologies
Dellner currently develops a platform-independent solution with Dellner ConneXion & Monitoring (DXM) which can be integrated into the existing software system used in the fleet. Operational data and signals linked to our Crash Energy Management System can be accessed remotely. Immediate actions can be taken in close co-operation between our engineers and the operator. Services can be customized to the actual usage of the coupler. DXM is currently being tested to work with various platforms.
You can benefit from a free trial now.
Find out more and write to digital@dellner.com!
